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Our No Hassle Return and Satisfaction Guarantee is Simple:

If you are not fully satisfied with any of our products, we will gladly accept your return and issue a full refund or exchange (whichever you desire) within 30 days of the shipping date. Refunds or exchange value would be less the actual shipping and handling costs, which will exceed the flat rate that we charge. All we ask is that the item have all its original packaging and materials.  This applies to items purchased  only at TheBowlCompany.com and does not apply to any auction items or Amazon items.

Discontinued and Special Order Items will be subject to a 15% restocking fee if returned. You will be emailed if any items are special orders.

All Make An Offer purchases are final sale.  No refunds or exchanges.
Claims for damage must be made within 14 days of shipment - no exceptions as this is a shipper restriction.

Return Items to:

The Bowl Company
162 Main Street
Brewster, NY 10509
Attn: Returns: [order number]

Orders over $200 need to receive a return authorization and should call or email.

Cancellation Policy

  • Orders can only be cancelled within two (2) hours of being placed. Our systems are automated and many will ship direct from manufacturer. The time stamp on your order is central time, US. Backorders can be cancelled at anytime, however in stock items cannot be cancelled after the two hour window. Orders get transmitted to shipping and manufacturers 24 hours a day, 7 days a week.

  • In-stock orders cannot be cancelled after the two (2) hour window.

  • An in-stock item is determined:
    --If it is available at The Bowl Company (Item will show as In Stock)
    --Will ship directly from the manufacturer within the time frame provided on the item page.

  • There are no exceptions to our cancellation policy as our system is automated.

  • Shipping delays at the manufacturer of a reasonable time frame (such as weather related or holiday backlogs) do not allow for order cancellation.

 Return Policies

  • All returns must include original manufacturing boxes, tags, authenticities and manufacturer materials. No refund can be provided if the product is returned without these items.  Returns are accepted 30 days after an item ships. No exceptions to this policy are provided.

  • All engraved orders are final sale, no returns unless the item arrives damaged.

  • Any order, for any reason, that falls below $99 will have a shipping charge applied for items which you agree to have shipped.

  • Customer is responsible for all return shipping costs. We do not provide for return shipping. Please insure your package appropriately.

  • All returns will have the actual shipping and handling charges deducted from any refund.  The minimum deduction for shipping and handling will be $15. This is the minimum shipping and handling charge for us to ship an item. It can go up depending on what is returned due to size and weight.

  • If you partially return an order which causes it to fall below the minimum threshold to receive a discount, the discount will be recalcuated and adjusted to your refund

  • Make an Offer and all orders which are emailed as final sale are non-refundable or exchangeable.

  • Orders over $200 require a return authorization. Please email us at CustomerService@TheBowlCompany.com with your order number to receive a return authorization.

  • Refunds will be processed within 21 days. If you do not see your refund within 21 days, please contact us.

Refusal of a Delivery or Incorrect Address

  • Refusing a package that has been delivered by the carrier will result in a $50 charge plus all applicable shipping and handling fees incurred by The Bowl Company. In the event your order is less then $50, no refund will be provided and you will authorize a charge to cover all fees, including duties or customs if it is an international order, charged by the shipping company for the return of the item.

  • Any order in which an incorrect address is provided and returned will incur the same charges as a refused delivery. The fees are charged to us by the shipping companies and we must pass these along to the customer.  The Bowl Company does not bear the cost for shipping to a customer for which an incorrect address was provided.

Orders Received With A Broken Item

  • While we do our best to package your order and over 99.5% of our items arrive undamaged, we do occasionally have customers report broken items.

  • All claims for breakage MUST be made within 14 days of the ship date. No claim for breakage will be accepted after this time. Please inspect your item upon its arrival. Breakage reported after this window cannot be replaced. We pay for insurance on all packaging and this is a shipper restriction as we cannot file a claim once the 14 day window is passed.

  • To begin a breakage claim, we require a digital picture of the breakage. Please do not return broken items.  To start the process, send an email to CustomerService@TheBowlCompany.com and include your order number and the item that arrived broken. We will send you further instructions on the claim process.

Order Policies

  • Customers  will receive an emailed confirmation of the order upon completion. Please check your spam or junk if you do not receive it.

  • Customers will receive an email with an estimated shipping date of the order within 1 business day.

  • Orders that require multiple shipments do not incur additional shipping charges unless we specifically inform you prior to shipping and receive your approval.

  • Customers will receive an email with the fedex tracking number upon shipment(s).

  • Orders cannot be cancelled once they are in the process of being shipped from us or by the manufacturer. Our systems are heavily automated and once in processing cannot be removed or cancelled.